Help / FAQs
FREQUENTLY ASKED QUESTIONS
ORDERING
HOW CAN I CHECK THE STATUS OF MY ORDER?
When your order ships, you will receive a confirmation email with a tracking number. Some orders will ship in multiple boxes with their own individual tracking codes.If you were logged in to your account when you made your purchase, then you can track your order by logging in to your account and visiting your order history or click here.
CAN I EDIT MY ORDER ONCE IT IS PLACED?
No, you cannot edit your order once it has been placed.
CAN I CANCEL MY ORDER ONCE IT IS PLACED?
PATTONLEX will begin processing your order immediately upon receipt, therefore we are not able to cancel or change your order once it has been submitted.
PAYMENT
WHAT PAYMENT METHODS DO YOU ACCEPT?
PATTONLEX.com accepts Visa, Mastercard, American Express, PayPal and Discover. We do not accept checks, cash, or credit vouchers.DO YOU SELL GIFT CARDS?
PATTONLEX does not offer gift cards at this time.SHIPPING
HOW LONG WILL IT TAKE MY ORDER TO ARRIVE?
You can select shipping options on PATTONLEX.com during check out. Orders placed Monday to Friday (excluding holidays) are shipped within 1-2 business days. Any orders placed over the weekend will ship on the next business day. See the table below for estimated shipping times and costs.
Shipping Method Shipping Time Rate
Standard 7-14 business days $15.00
* Price may vary depending on site promotions.
* The delivery can take a little longer than 7-14 business days.
* Shipping times may vary during high-volume order periods.
RETURNS AND EXCHANGES
DO YOU OFFER EXCHANGES?
No, PATTONLEX.com does not offer exchanges. If you need to exchange an item, please return your item using the returns form in the shipment, and place a new order.
WHAT IS YOUR RETURN POLICY?
Please click here to review our return policy.
HOW LONG DO I HAVE TO RETURN MY PURCHASE?
You may return items purchased from PATTONLEX.com within 30 days of the original order date unless the item is marked as non-refundable on the product page.WILL I BE CHARGED FOR THE REFUND?
All Basketball System returns will be charged the cost of return shipping plus a 15% restocking fee.HOW WILL MY REFUND BE ISSUED?
Refunds will be remitted in the same form as the original purchase. Please allow 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.WHERE SHOULD I SEND MY RETURN?
Please send all returns to:PATTONLEX.Com Returns Center
Room 401, 4th Floor, Building 10, No. 7, Jinzhou North Road,
Jinshan Industrial Zone, Jianxin Town, Cangshan District, Fuzhou, Fujian, China (Mainland)
BASKETBALL CLAIMS
The warranty with respect to the inflation of the basketball does not apply if the black valve cap is removed or if the air is added or released using the inflation needle within one year after purchase. Other restrictions may apply. For further basketball warranty details, please see the product packaging or contact Customer Service at any time via our contact form.