RETURNS AND REFUNDS

If you are not satisfied with our goods and want to send them back to get a refund or an exchange, you can send a message to our after-sale Customer Service (email address: pattonlexsports@gmail.com,), and they will reply to you within 24 hours(except weekends) and give you further information and some useful advice.



1. Please contact us before sending the item back to us for a refund. We do not accept returned items that were sent back by you directly without checking with us first.

2. Write your order number on the package, like FD0001 to make your package be recognized easily, so we can solve your problem as soon as possible.

3. You have to undertake return express fees by yourself.

4. After we make sure that we have received the return package, we will contact you and give you a refund or an exchange.

New after-sale policy 2023

Ⅰ. Returns can be accepted within 7 days as below


The returns from our customers are acceptable within 7 days after you get the package. when we confirm the arrival of the package you returned, we'll refund you the payment. Items that can be returned or refunded of receiving must follow the criteria below:

1. Please make sure the products are unused and will not affect the secondary sales.

2. Faulty items damaged/broken, or soiled upon arrival.

3. Items received in the incorrect size/color.

4. Because we charged the shipping fee in behave of the shipping company, we will only refund you the good price which is our responsibility.

5. After returning the products, please inform us of the following information in your account where you can find a chart

① Order No., for example, FD0001

② Item barcode No., for example, 944769

③ Quantity of each item

④ Photo of the products you sent back

⑤ Photo of the shipping label on the package Pattonle.com sent to you

⑥ Photo of the shipping label in the package you sent to Pattonle.com

⑦ The unique barcode on the item which is stuck to the package of the item

6. The shipping fee is charged by the courier company, so the returning shipping fee will be paid by your side.

Step:

1. Please consult customer service about the information we need before sending back the package.

2. Send the package back to us.

3. After returning the products, please offer our customer service the information you collect above or add it to your account, where you can find a chart to upload the information.

4. After confirming the information, we will refund the money to your account directly. But the amount is frozen which can be used until we get the package.

5. We will activate the refund in your account when we get the package, and then you can use that for a new order.

Ⅱ.Unconditionally refund accepted for wrong items

The refund request from our customers is acceptable unconditionally if customer service confirms that Pattonle.com sent you the wrong item.
PS:
1. pls make sure the products are unused before you send them back and inform us of the following information：

① Order No., for example, FD0002

② Item No. , for example, 00012_B_M
③ Item barcode No., for example, 944769
④ Photo of the products you sent back
⑤ Photo of the shipping label on the package Pattonle.com sent to you



2.Pattonle.com will confirm the information
3. After we make sure that we sent you the wrong item, we will refund you the amount to your account which you can use for a new order, or inform our financial staff to refund back to your Paypal account or others if you like.

Full Refunds

We offer a full refund on any items that are found to be faulty or damaged due to our fault. Damage caused because of the fault of the third party or the customer's own fault cannot apply for a refund.

Partial Refunds

We also offer a partial refund on returned items that have some original parts missing. In such a case, the customer can only get a partial refund.



Customers are only required to pay for shipping once, which includes both delivery and returns. If free shipping is provided, the return shipping costs will be the responsibility of the consumer. However, if the return is a result of seller-related issues, such as incorrect style, size, or product defects, Pattonle.com will cover the shipping costs. Please note that the shipping fee paid by customers during the ordering process is non-refundable.

Returns Address:

2nd Floor, Building 16, No. 7, Jinzhou North Road,
Jinshan Industrial Zone, Jianxin Town,
Cangshan District, Fuzhou, Fujian, China (Mainland)

Tel: +86-15959044527

Email: pattonlexsports@gmail.com

Company name： PATTONLEX SPORTS

 

Returns Application Time:

 

Within 15 days of delivery.

Before returning items, please contact us first, thank you!

Online Service Time - 9:00 am to 6:00 pm PST office hours